Frequently Asked Questions
Q&As
Do you charge for delivery?
We provide free delivery in Lahore, Karachi, Faisalabad, Islamabad, and Rawalpindi on eligible orders of PKR 1,990 or above. A delivery fee of PKR 600 applies for midnight deliveries between 10:00 PM and 11:30 PM. For other cities, delivery charges depend on distance from our nearest base city and are confirmed at the time of order.
What payment methods do you accept?
We offer several secure payment options for your convenience, including Visa, MasterCard, Cash on Delivery, bank transfers, international remittance services.
What are your delivery timelines?
Orders placed before 5:30 PM are generally delivered on the same day. Orders placed after this time are scheduled for next-day delivery. Same-day delivery after the cutoff may still be possible in some cases, depending on availability and additional charges. Please note that deliveries are not made on Sundays.
Is my payment information secure?
Yes, your information is completely safe. All online payments are handled through secure, bank-approved payment gateways, and you are redirected to an encrypted page for secure processing.
Will I receive an invoice for my order?
If you require an invoice or have any concerns, please contact our WhatsApp support team, and we will assist you according to our policies.
What should I do if there is an issue with my order?
If you experience any issue with your order, kindly contact our WhatsApp support as soon as possible so we can assist you promptly according to our policy.
Can fresh flowers be returned or exchanged?
As flowers are perishable items, they cannot be returned or exchanged. However, if there is any damage or significant difference from the ordered item, please inform us within 2–3 hours of delivery along with clear pictures.
What is the return policy for non-perishable items?
For non-perishable items such as gift baskets and accessories, any issue like damage or wrong item must be reported within 24 hours of delivery with supporting images.
Do you offer corporate gifting services in Pakistan?
Yes, Real Flowers provides premium corporate gifting services across Pakistan for companies, offices, and organizations. We offer customized floral arrangements, luxury gift boxes, employee gifts, client hampers, and event gifting solutions based on your requirements.
Can you customize corporate gift boxes with company branding?
Yes, we offer full customization including company logos, brand colors, personalized cards, and premium packaging for a professional gifting experience.
What are the best corporate gift ideas for clients and employees?
Popular options include luxury flower arrangements, honey gift boxes, chocolates, premium hampers, desk flowers, festive baskets, and personalized gifts for clients and employees.
Do you accept bulk corporate flower and gifting orders?
Yes, we handle bulk orders for corporate events, offices, exhibitions, employee appreciation, and seasonal gifting across Pakistan.
Do you provide corporate gifts for Eid, New Year, and festive occasions?
Yes, we create premium corporate gift hampers for Eid, Ramadan, New Year, Independence Day, and other occasions with elegant packaging and customization.
Can I order flowers online in Pakistan?
Yes, you can place orders easily through our website, WhatsApp, or Instagram for birthdays, weddings, anniversaries, corporate gifting, and other occasions.
Can I schedule flower delivery in advance?
Yes, advance booking is available for birthdays, weddings, anniversaries, corporate events, and special occasions.
Do you offer customized flower arrangements?
Yes, Real Flowers specializes in personalized floral designs based on your preferred flowers, colors, wrapping style, theme, and budget.
Can I send personalized gifts with flowers?
Yes, you can include items like chocolates, cakes, balloons, candles, honey boxes, teddy bears, and personalized message cards with your order.
Can I request flower arrangements within my budget?
Yes, we can suggest and design arrangements according to your budget while maintaining quality and elegant presentation.
Are your flowers fresh?
Yes, we use freshly sourced flowers daily to ensure high quality, freshness, and beauty in every arrangement
What happens if certain flowers are unavailable?
Since flowers depend on season and availability, we may replace unavailable flowers with similar or higher-value alternatives while keeping the same design style.
What makes Real Flowers different from other flower shops in Pakistan?
Real Flowers focuses on premium floral styling, fresh flowers, elegant wrapping, modern designs, and professional customer service for every occasion.
Can I order personalized gift hampers?
Yes, our hampers can be fully customized with selected products, themes, flowers, colors, and personalized messages.
What types of gifts can I order from Real Flowers?
We offer a variety of luxury gifts including flower bouquets, honey gift boxes, jewelry, handbags, chocolates, customized hampers, and lifestyle gifts for all occasions.
Why are honey gift boxes a popular premium gift option?
Honey gift boxes are popular because they represent elegance, wellness, and premium gifting, making them suitable for both personal and corporate use.
Do you offer customized honey gift hampers?
Yes, we can personalize honey hampers with flowers, chocolates, candles, message cards, and premium packaging according to your needs.
What is tan. by Real Flowers?
tan. is our lifestyle gifting line that includes elegant jewelry, handbags, accessories, and luxury items designed for modern gifting.
Do you deliver items other than flowers?
Yes, we also deliver a variety of gift items apart from flowers. We provide delivery of gift hampers, tan. jewelry, wallets, belt and handbags, honey boxes and Nur consumer products, as well as cakes and chocolates. In short, we handle a wide range of gifting and special occasion items for your convenience.
What type of jewelry do you offer under tan.?
Our tan. collection includes elegant jewelry suitable for birthdays, weddings, anniversaries, Eid, bridal gifting, and special surprises.
Can I combine flowers with jewelry or handbags in one gift box?
Yes, you can create customized luxury boxes combining flowers, jewelry, handbags, chocolates, candles, honey items, and more.
Do you offer birthday gift boxes in Pakistan?
Yes, we offer customized birthday boxes including flowers, cakes, chocolates, jewelry, handbags, candles, balloons, and luxury items.
What are the best anniversary gift ideas for couples?
Popular anniversary gifts include luxury flowers, jewelry, romantic hampers, candles, chocolates, handbags, and personalized gift boxes.
Can I choose a specific delivery time?
We try our best to accommodate preferred delivery times, but exact timing cannot always be guaranteed due to traffic, weather, or route conditions.
Do you deliver anonymously?
Yes, if requested, we can deliver your order without revealing the sender’s identity.
In which cities do you deliver?
We offer free delivery in Karachi, Lahore, Islamabad, Rawalpindi & Faisalabad. For other cities, please contact us prior to placing the order for a bespoke quotation.
What are the payment options available?
You can pay with a credit/debit card (through Jazzcash digital payment gateway), bank transfer, easypaisa, cash on delivery, western Union/Moneygram or through our service of cash collection from the senders office or home if you are sending as a gift.
For more information, please see the payment methods page
https://real-flowers-pakistan.myshopify.com/pages/payment-options
Do you offer same day delivery?
Same day delivery is possible for orders placed before 6PM local time. We recommend that you contact us prior to placing the order if an urgent delivery is required. We love to go that extra mile to help.
Do you deliver to hospitals?
We have expert delivery team that are trained to deliver in hospitals, offices, educational and government institutions as well.
How do you maintain quality?
We have a fully trained and qualified team of florists and designers that pay great attention to detail and understand the value of your gifts.